Returns & Exchanges

Start a return

Money-back guarantee

 

If you’d like to return a Dyson machine* for a full refund, you need to return the machine within 30 days from the delivery date. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. Dyson Direct will pay for return shipping.

*This policy excludes wearable devices such as Dyson Zone. Dyson Zone has a 14 day refund policy from the shipped delivery date. If purchased in a Dyson Demo Store or Service Center location, a return must be made within 14 days from the purchase date. Dyson Direct will pay for return shipping.

Refurbished machines and machines identified as final sale are considered final sale and are not eligible for returns, only warranty service. If your machine arrived damaged or you have received the wrong product, please contact us.

Return Form

To return products purchased from Dyson Direct, please complete the following steps:

 

 

  1. Submit the form below. Our team will respond with return authorization information within 48 hours.
  2. Package the item(s) to be returned in the original Dyson packaging.
Please note:
  • Unauthorized or COD returns will not be accepted.
  • Please allow 4-8 weeks for return processing.
  • Products returned to Dyson will receive a full refund.

 

 

 

Would you like to receive a text message with information about your return? (Standard data and message rates may apply)
 
 
 
By submitting this form you confirm that you agree to our Terms and Conditions. We will only contact you in relation to your refund request. For further information on how Dyson protects your data, please see our Privacy Policy.